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Privacy Policy


Privacy Policy

We are committed to protecting your privacy on-line.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.

Who we are?

The website is owned by EM Group GmbH which is the party responsible for collecting the data.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as : your name, address, email address.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function.

Your consent

You may have given the following consent after placing your order:

„I would like to “rate my purchase later” and receive a one-off e-mail from Trusted Shops after 3 days reminding me to submit my rating"

Provided that you have given us your express consent as mentioned above to do so, we will send your e-mail address regarding the request to submit a seller rating for the goods received via the Trusted Shops seller rating system to Trusted Shops GmbH, Subbelrather Straße 15c, 50823 Cologne, so that they can send you an e-mail after 3 days reminding you to submit your rating. This consent may be revoked at any time with future effect (e.g. by e-mail to support@fairsmoke.net).

Furthermore your personal data will be used to:

- administer your account with us;
- verify and carry out financial transactions in relation to payments you make online;

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk.

For further information about how we use cookies, please see our cookies policy here.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

- access to your account is controlled by password and username which are unique to you;
- we store your personal data on secure servers;
- payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Your rights

If you are concerned about your data, you have the right, subject to the payment of a small fee (currently £10), to request access to the personal data which we may hold or process about you.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to support@fairsmoke.net or you can write to us at EM Group GmbH; Kanalstraße 10; 80538 Munich; Germany or call us on 03300 270 911.


Cookies Policy

Your cookies policy should include information about the types of cookies that are used on the site and the purpose for which they are used. Once you have identified the cookies that are used in your shop the following sample might help you in drafting your cookies policy.

Cookies policy
A cookie is a small text file that we store on your device if you agree.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below:

Strictly necessary cookies. These are cookies that are essential to the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping basket.

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

This cookie enables us to:

  • [Estimate our audience size and usage pattern.]
  • [Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.]
  • [Speed up your searches.]
  • [Recognise you when you return to our site.]
  • [Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.]

Please note that certain cookies may be set the moment you start visiting this website. You can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site. For more information about how to change your browser settings, and about cookies in general, you can visit www.allaboutcookies.org.

Using social plugins from Facebook, Google+, Twitter by using the "2-click solution

On our website, we use so-called social plugins ("plugins") for the social networking sites Facebook, Google+ and the micro-blogging service Twitter. These services are offered by the company Facebook Inc., Google Inc. and Twitter Inc. ("Provider").

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). You can find an overview of the Facebook plug-ins and where they can be used here: https://developers.facebook.com/docs/plugins/

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). You can find an overview of the Google plug-ins and where they can be used here: https://developers.google.com/+/web/

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103 USA ("Twitter"). You can find an overview of the Twitter buttons and where they can be used here: https://twitter.com/about/resources/buttons

In order to increase your privacy when you visit our website, plug-ins using a so-called "2-click solution" are integrated into the site. This integration ensures that when you call up a page on our website that contains a plugin, no connection to the servers of Facebook, Google and Twitter is produced. Only when you activate the plugin and thus give your consent for data transmission, will your browser make a direct connection to the servers of Google, Facebook or Twitter. The content of the respective plug-in is then transmitted from the associated provider directly to your browser and integrated into the site. By integrating the plugin, the provider gets the information that your browser has accessed the relevant page on our website. This will occur even if you do not have a profile with the relevant supplier or are simply not logged in. This information (including your IP address) is transmitted from your browser directly to one of the the provider's servers in the US and is stored there. If you interact with the plugins, for example if you press the "Like", the "+1", or the "Tweet" button, the corresponding information is also transmitted directly to a server of the provider and stored there. This information will also be published on the relevant social network or on your Twitter account and will be visible to your contacts.

For the purpose and scope of data collection and the further processing and use of data by the providers, as well as your rights and settings options for protecting your privacy, please refer to the privacy policies of the individual providers. If you do not want Google, Facebook or Twitter to show the relevant data they have collected on your respective profile, you must log out before activating the plugin with the appropriate service.

Privacy Policy Facebook: http://www.facebook.com/policy.php

Privacy Policy Google: http://www.google.com/intl/de/+/policy/+1button.html

Data protection rules of Twitter: https://twitter.com/privacy