Here you can find answers to the most common questions we get from our customers. If you can't find the answer you’re looking for, please don't hesitate to contact us at firstname.lastname@example.org and we will try to answer your questions in the best possible way.
How does FairSmoke work?
What do I need to be able to use my FairSmoke e-cigarette?
What is the difference between FairSmoke Box and FairSmoke ONE?
How can I get a refund?
The money will be transferred back via the payment method of the original payment.
How can I return products to FairSmoke?
Our return address is:
EM Group, FairSmoke
What is an e-cigarette?
An electronic cigarette or e-cigarette is a handheld electronic device that gives the feeling of tobacco smoking. It works by heating a liquid to generate a vapour, that the user inhales. It comes in different flavours. E-cigarettes are made for smokers who want to quit smoking.
Read more about quitting smoking here.
How can I contact FairSmoke?
You can also call us, Monday - Friday 09:00-12:00 & 13:30-16:00, from:
What does the starter kit contain?
What is the FairSmoke subscription service?
Our FairSmoke subscription service is the perfect solution for you if want a convenient way to live a healthier life by quitting or reducing your cigarette consumption.
Your first package from us will contain your chosen refills and FairSmoke Box, including a battery and USB charger. You will then continue to receive the chosen refills and a battery every 30th day. Below you can see our different FairSmoke subscription packages. You can change your delivery interval by contacting our customer service department here.
Create an account and order your subscription today!
Can I refill my refills with e-liquid?
FairSmoke uses the closed system called cartomizer so our refills cannot be refilled, they can only be replaced with a new one. Every refill pack contains 5 refills.
What ingredients do a refill contain?
How long does one refill last?
How many normal cigarettes equal one refill pack?
How many refills are there in a pack?
How do I charge my battery?
What is the difference between the charger and the adapter?
How long does the battery last?
Please be aware that this also depends on the usage.
The life cycle is up to 4-6 months.