Here you can find answers to the most common questions we get from our customers. If you can't find the answer you’re looking for, please don't hesitate to contact us at firstname.lastname@example.org and we will try to answer your questions in the best possible way.
How does FairSmoke work?
What do I need to be able to use my FairSmoke e-cigarette?
What is the difference between FairSmoke Box and FairSmoke ONE?
How can I contact FairSmoke?
You can also call us, Monday - Friday 09:00-12:00 & 13:30-16:00, from:
Germany: +49 (0) 89 552 09 461
France: +33 58284 0636
Italy: +39 0289 731 999
Denmark: +45 46 92 88 12
Norway: +47 85 29 00 91
Finland: +358 9427 049 65
What is an e-cigarette?
An electronic cigarette or e-cigarette is a handheld electronic device that gives the feeling of tobacco smoking. It works by heating a liquid to generate a vapour, that the user inhales. It comes in different flavours. E-cigarettes are made for smokers who want to quit smoking.
Read more about quitting smoking here.
How can I return products to FairSmoke?
Our return address is:
EM Group, FairSmoke
How can I get a refund?
The money will be transferred back via the payment method of the original payment.
What does the starter kit contain?
What is the FairSmoke subscription service?
Our FairSmoke subscription service is the perfect solution for you if want a convenient way to live a healthier life by quitting or reducing your cigarette consumption.
Your first package from us will contain your chosen refills and FairSmoke Box, including a battery and USB charger. You will then continue to receive the chosen refills and a battery every 30th day. Below you can see our different FairSmoke subscription packages. You can change your delivery interval by contacting our customer service department here.
Create an account and order your subscription today!
What are the different flavours?
How many refills are there in a pack?
How many normal cigarettes equal one refill pack?
How long does one refill last?
What ingredients do a refill contain?
Can I refill my refills with e-liquid?
FairSmoke uses the closed system called cartomizer so our refills cannot be refilled, they can only be replaced with a new one. Every refill pack contains 5 refills.
How long does the battery need to charge?
How long does the battery last?
Please be aware that this also depends on the usage.
The life cycle is up to 4-6 months.